How to Get the Best Value on Your Cognos, TM1 and SPSS Support Renewals

Support Value
Support Value
August 27th, 2020

We all know the best price is not always the best value when shopping and it is true of IBM Support Renewals as well.   If you are looking to renew your IBM Cognos, Planning Analytics (TM1) or SPSS support you want to make sure you get the best value.  You might be thinking, my support is the same if I buy it from IBM or a partner.  But that is not always true! Today we will share secrets on, “How to get the Best Value on your Cognos, TM1 and SPSS Support Renewals.”

IBM Support Renewals Process

Let’s start by reviewing the IBM support renewals process.  When you purchased your initial licensing for Cognos, Tm1 or SPSS you received one year of support with the purchase.  After that you are provided a quote for support from IBM annually. This support allows you access to patches, upgrades and the ability to contact IBM directly for support.  Here’s a link to IBM information about renewing support.

Keep Current on IBM Support

Lodestar Solutions recommends all clients keep current on their support.  It’s not worth the risk of being unsupported.  (See our blog, Consequences of Not Renewing IBM Cognos Support)  And of course we resell IBM support as do many partners.

Partners Sell Support Cheaper Then IBM

In the past, IBM partners like Lodestar Solutions were often able to sell support renewals to clients cheaper then IBM could sell it.  The way we provided aggressive quotes to clients was by giving up some of our margin, which we called the Lodestar client discount.  But what makes Lodestar unique is that in addition to very competitive quotes, Lodestar provides clients with an annual license check-up where we discuss what you own, what changes IBM has made in the licensing and the software and offer recommendations based on your unique situation.

What the Heck Do I Own - Cognos, TMI, SPSS

Our clients have found Lodestar’s IBM Support Renewal checkups and “What the Heck Do I Own” sessions for Cognos BI, Cognos Planning Analytics (TM1), and SPSS very beneficial.  Every client that renews with Lodestar receives a free customized, “What the Heck do I Own” session where we review your licenses and educate you on functionality you did not even know you had.  We talk about your challenges and how other clients have overcome similar challenges.  This is a very beneficial session. It’s not uncommon for clients to tell us the one-hour session taught them more than a week at an IBM event.   Our reviews have saved our clients huge amounts of money.  (Check out our blog: How an IBM Cognos User Reduced Support Costs by $30,000!)

IBM Changes to Renewals August 2020

Well, in August 2020 IBM changed the partner renewal program and significantly reduced the margins that partners could make. As part of the changes IBM decided they wanted to protect partners that sold the renewal last year, by giving what they call the incumbent partner more margin than other partners.  

Personally, I disagree with IBM’s changes because I believe in competition.  Not all partners offer the same value for the renewal.  I believe the recent move may hurt clients as it does not create an incentive for true value adding partners to reach out to help clients that may be confused with their licensing.  If you renewed with a partner last year that just gave a fabulous quote and did not add value, and this year you want help with licensing and clarification as to what you own, you may find that as you reach out to other IBM partners, they may not want to even provide a quote because they can’t make enough money to justify the work.

Case Study for Value Added Renewals

For a long time, Lodestar Solutions had a client that regularly reviewed their licenses with Lodestar.  Then 5 years ago the executives at the client decided to move all their support renewals to what we refer to as a license consolidator.  Consolidators are large companies that can renew almost every software brand and give discounts due to volume.  The client’s goal was to save money. 

The Cognos BI and TM1 power users were very upset as they loved all the value added services they received throughout the year from Lodestar Solutions.  But the decision came from the top.  Lodestar still worked with the client for services but did not provide licensing recommendations or the annual renewal review. 

Then late in 2018 IBM made changes to the licensing of Enterprise Planning Users and the changes put some clients that move to TM1 at risk of failing an audit.  (See Video for details)  So, Lodestar Solutions reached out to all clients we thought were at risk due to the changes, even those that moved to consolidators.  Well, it turns out, the consolidator did not educate the client on IBM license changes or do annual reviews and the client failed an audit a year earlier costing them almost $1 Million.  When we reached out educating them, they may again fail an audit they realized that the consolidator wasn’t saving them money it actually cost them a bundle!  Yes, the client returned to work with Lodestar for their renewals.  But the moral of the story is, the best price is not the best value.

IBM Changes Not in Clients Best Interest

As I stated earlier, I do not believe IBM’s recent changes to their partner renewals program benefits the clients, but it did cause me to look in the mirror and ask myself how Lodestar can add even more value!  You see, I hate telling the clients their “Lodestar client discount” is being significantly reduced.  But, due to IBM changes we cannot offer the same level of discounts, so instead we are upping our value.  Effective September 2020 all clients that renew their support with Lodestar Solutions will receive the following:

Lodestar Support Client Bonuses

  • Annual licensing review to ensure you are in the optimal licensing mix
  • A “What the Heck do I Own” session where we discuss the new functionality of your unique licensing mix
  • A forward-looking discussion to create a roadmap and recommendation of 3rd party tools that might help you realize your vision faster
  • Access to Lodestar’s private client only collection of videos to educate you on new functionality
  • Periodic no charge check-ins to address your challenges
  • Presentation coaching to help you gain the support and resources you need to success
  • Lodestar Virtual Semi-Annual User Group Meetings
  • Invites to Lodestar exclusive events and offers

NEXT STEP TO GET MORE VALUE FOR YOUR IBM SUPPORT RENEWAL

Lodestar Solutions is here to help you get the best value on your Cognos, TM1 and SPSS Support Renewals.  Value is not just price.  When you evaluate who you work with, don’t you want someone that understands licensing, can navigate the IBM red tape and helps you succeed?

If you want to get the most value from your IBM Support renewal, contact us today at renewals@lodestarsolutions.com and set up a time to chat.

Why IBM Recommends Working with a Business Partner

IBM Recommends Working with a Business Partner
IBM Recommends Working with a Business Partner
August 6th, 2020

Are you a mid-market company using IBM analytics tools like Cognos, SPSS and TM1?  If so, you might be frustrated that IBM has a revolving door of account executives managing your account.  We understand your pain and so does IBM.  That is why IBM recommends working with an IBM Business Partner. This is particularly true for smaller, mid-market organizations.

IBM Structure

IBM’s structure is complex.  They have many people assigned to each account all with unique roles designed to help you and sell more software.  A typical mid-market account will have an account executive that manages the entire IBM relationship, two analytics reps to cover different products in the portfolio and a renewal rep whose job is to get you to renew.  That is a lot of IBMers.  But sometimes clients needing help feel like they are just spinning within the IBM land, not knowing who to call. That is why IBM recommends working with a business partner.

In addition to the above roles IBM also breaks down clients based on an account classification.  They have strategic accounts which are typically very large companies.  IBM led accounts which are large companies that IBM is focused on servicing.  Finally, the smaller or mid-market companies fall in what is typically called BP-Led for business partner led. 

What is BP-Led?

IBM realized that they cannot focus on every market.  Logically IBM wants to focus on the large enterprises, so they strategically planned for mid-market clients is to leverage skilled, certified partners.   Certified IBM business partners, like Lodestar Solutions, provide huge value to clients.  For over 16 years Lodestar Solutions has helped our clients with licensing, renewals, training, and providing consulting services.

Note that not all firms stating they provide IBM Cognos, TM1 or SPSS services are certified authorized business partners.  Certified partners that are authorized to sell IBM software and provide services must obtain certification and are held to a high standard.  To find certified, authorized partners check out IBM’s site.

Benefits of Working with a Partner

For Midmarket IBM clients, partners are fabulous because often you can get your answers from one person instead of bouncing around IBM structures like a pinball.  Experienced partners know how to cut through the red-tape and are with you for the long haul.  Since partners not only sell licensing and renewals but also implement they are like one-stop shopping.

How to Leverage a Partner

Licensing

As an IBM analytics client have you ever wondered what the heck you really own?  Wondering if there is a better licensing model to save you money or provide more functionality? 

IBM’s licensing models have changed a lot over the years and partners can ensure you are maximizing your investment.  Lodestar offers a session called, “What the Heck Do I Own - IBM Analytics” where we walk you through what you own, how clients use the various components and advise you on money saving techniques.  Email Services@lodestarsolutions.com to schedule a session.

Lodestar Solutions has identified that some IBM Cognos and TM1 clients are on outdated licensing models

While others could benefit from new subscription options of the software like SPSS Statistics Subscriptions.  

Renewals

IBM certified reselling partners can also help you with your renewals.  Lodestar Solutions offers clients a complimentary annual license review and new functionality discussion.  In this discussion we address challenges, educate clients on licensing changes and warn of potential landmines.  Our clients love these sessions and leave motivated and empowered. 

Additionally, if you are receiving multiple support bills throughout the year, Christina our renewal specialist can help consolidate your bills, so that you get a single bill for all your IBM Analytics support.  This will make your planning and budgeting for Cognos a lot easier.

Yes, you can just renew with IBM, but did you know that the renewal specialist does not know if your licensing would pass an audit. Their only job is to renew your licensing.  But with Lodestar you get a deep dive review, and you will never pay more than you can buy it from IBM.

Blogs for your benefit

The first step is to make sure you understand what the heck you own with your IBM Cognos licensing. The second step is to make sure you have access to talented people when you need help.  

Let's schedule a time to chat.

Now you know Why IBM Recommends Working with a Business Partner.  Lodestar Solutions wants to be your go to partner.  We are offering a complimentary 1 hour session to discuss your challenges and to provide a “What the Heck Do I Own” session where we will discuss your specific licensing.  If you have specific product questions you can email them in advanced of the meeting.  In our virtual meeting, we will also make recommendations if there is a better licensing alternative to save you money.   The trick to saving money is to review the licensing before your next renewal, so we need to act quickly.

Email renewals@lodestarsolutions.com today to schedule a complimentary discussion.

IBM SPSS Stat Licensing Options

IBM SPSS Stat Options
June 3rd, 2020

Options for Buying IBM SPSS Statistics

Are you an IBM SPSS Statistics user or looking to buy SPSS Stat?  Then you must read this because IBM has changed their licensing model over the years, and you might be on the wrong licensing model!  There are many options for buying IBM SPSS Statistics.  IBM offers SPSS Stat as a subscription often called a SaaS model or the traditional on-premise licensing model.  Below I will explain the difference and things you might want to consider. 

Click here for more information on SPSS Stat.

IBM SPSS Stat as Subscription or On-premise Licensing

The SaaS, subscription model is really a hybrid SaaS approach.  You download and install the software on your machine, but your user access, entitlements and features are managed in the cloud.  The benefit is that it eliminated the need for authorization codes.  Since the software is on your machine you do not have to worry about your data being in the cloud, as it does not leave your machine. 

Benefits of SaaS SPSS Stat

Get Updates Faster - There are several benefits of SPSS Stat as a SaaS offering.  In addition to not having to deal with authorization codes, the updates are made more frequently and will be downloaded to your desktop.  So, you can get the enhancements sooner than if you had the on-premise licensing. 

Multiple Users - If you have multiple users of SPSS Stat the subscription licensing model may be a better fit.  You can enable as many users as you need for your team.  Where it makes life easier is that if you have a change in team members and need to reassign a license.  With the SaaS model you have user management features that simplify this process.  You can also easily move your subscription to a different machine. Check out this article for reference. 

Manage Devices

SPSS Stat Add Ons - Do you use advanced statistics, complex sampling and testing, or decision trees?  No worries, with SPSS Stat subscription you can add on the additional modules.  For help with the functionality including the various modules, email services@lodestarsolutions.com and we will provide you an easy to use cheat sheet of functionality.

How long do I get access to SPSS Stat? - In the SPSS Stat subscription model, you will have access to the updates and new releases as long as your subscription is active.  But note, if you discontinue or let the subscription lapse you will lose access. This is different than on-premise licensing as stated below.

IBM SPSS Stat On-premise Licensing

The alternative to SPSS Stat subscription is called on-premise licensing. This is the more traditional model of licensing.  For anyone that purchased before 2017, this is probably the model you are on.  But that does not mean that’s what you should be on! 

What is On-Premise SPSS?

On-Premise SPSS Stat licenses are considered an asset.  You purchase the software as a capital expense and then every year you renew and pay for support. The support subscription fees for SPSS Stat give you access to IBM support, patches, and updates, but only if you are current on support.  If you discontinue support, not recommended, you still own the asset and can use it, but you will not have access to updates.

Two Versions of On-Premise SPSS Stat

Just to add a little more complexity, it is important to note that IBM offers two different versions of what they call on-premise licenses for SPSS Stat.  One is called Fixed Term.  In fixed term you only get to use it for the term of the contract, usually a year.  So, it is almost like it is on premise but expires. The annual fee for this is usually less than purchasing the asset but if you plan to use SPSS Stat for 3+ years, it is typically cheaper long term to purchase the asset.  Additionally, the fixed term licenses for SPSS Stat is typically not a capital expense because you do not own an asset, but rather an operating expense. 

If you need help with support Lodestar’s team can help you determine if you should stay with your current licensing or if moving to the subscription model is a better option. Contact us at Renewals@lodestarsolutions.com.

Here a link to a previous blog on renewals. 

What type of SPSS Stat license should you buy? 

As we explained there are several options for buying IBM SPSS Statistics.  The type of license that is best for you, subscription or on-premise depends on your unique organization needs.  I know you hate that answer, but it is true.  But here is the good news.  Our Lodestar team members can help you determine what the best fit is!  We will give you your options, explain the difference and help you save money.  What are you waiting for?   Even if you have no clue what type of license you have, we can help decode your IBM SPSS and Analytic licenses.  Just contact us at renewals@lodestarsolutions.com

For more information click here

Consequences of Not Renewing IBM Cognos Support

Consequences of Not Renewing IBM Cognos Support
Consequences of Not Renewing IBM Cognos Support
April 8th, 2020

Given the uncertain nature of our world today many IBM Cognos users are scrutinizing all of their costs, including their annual IBM support and subscription renewal, which some call maintenance.  I can’t say I blame people for thinking, “hmm maybe we should not renew our IBM support.” However, there are a number of consequences of not renewing IBM Cognos Support for BI, Planning Analytics (TM1) and SPSS that you should know about before you stop your IBM Support.

Can we still use IBM Cognos BI/ TM1 If we don’t have support?

The first question Lodestar Solutions, get’s asked when a client is considering not renewing IBM Cognos support is can we still use Cognos or Planning Analytics (TM1)? Assuming you have purchased IBM Cognos on premise, or local licensing (not SAAS) the answer in the USA is yes.  IBM licensing offers what we call a perpetual license and when you purchased it, you bought an asset.  Every year when you renew your support you are buying a year’s worth of access to the latest patches, updates and the right to call IBM for support. If you don’t renew your support you can still use the software, but you will not be able to upgrade or contact IBM support.  Additionally, Lodestar Solutions, or your implementation partner will not be able to log support cases on your behalf.

Note if you purchased your IBM through a software or service company that has a contract with IBM that allows them to embed Cognos into their solution, you can’t call IBM and your terms are governed by your contract with the Embedded Solutions Partner.

For the Lawyers

For the lawyers in your organization, you can let them know that your on-premise lBM licensing is govern by the IBM Licensing Agreement.  Most IBM clients are under the Passport Agreement program. And, within that program the software licensing contract that governs is under the IPLA.

Here’s the link. Click HERE to download the pdf.

What If We Skip the Renewal this Year?

If you decided to stick with not renewing your IBM Cognos support, you would have the legal rights to still use the version you are on. However, you could not upgrade, get updates or call IBM. Because we consider TM1 and BI mission critical systems, we don’t recommend going unsupported. If next year you decide you want to upgrade or get back on support IBM might make you buy the full license again. Not cheap. Or at least buy the back year of support plus the forward year and potentially a reinstatement penalty. 

Risk of Not Renewing IBM Cognos Support

Lodestar Solutions’ job it to protect our clients and as such I must share with you what I believe the biggest risk of not renewing your support!  It’s Microsoft or other 3rd party tools!  Yes, Microsoft!  You see, there are parts of IBM Cognos BI and TM1 that leverage connections to Excel, and/or Power Point.  If you don’t currently use the Microsoft integration contact us at Services@lodestarsolutions.com and we will share this cool functionality.  But, as you may have noticed Microsoft sends updates all the time!  We use Microsoft 365 and it’s always updating.

Imagine this, it’s a day before your big quarterly presentation of the numbers. You have Cognos BI or TM1 connected to your Excel or PowerPoint to update all your slides.  But when you go to update the PowerPoint or maybe Excel, it doesn’t work.  You realized that Microsoft sent an update 3 days ago and it apparently broke the connection.  What do you do?  You call your support desk they walk you through a few things and say, hmm I think the update broke something we will have to get with IBM to get a patch.  Then a rush of adrenaline.  You know you can’t get a patch from IBM, because you are not supported. 

You don’t want to live this scenario trust me.  But it has happened, and it will again.  And it’s not just Microsoft. Software companies are agile and flooding us with updates to protect us. But if we don’t maintain support on our systems it can hurt us too.

Can I Turn Off my Microsoft Updates?

You might be saying, well I’ll turn off the automatic updates and control when I get them.  Which I too thought was an option until I recently learned that with Windows 10 you can’t really control if updates are applied. You apparently can only delay it for up to 35 days. So, if you are on Windows 10 and don’t renew your Cognos support, Microsoft updates might break your connections.  I didn’t realize you can’t stop updates anymore. Check out this link for details.

Options to Preserve Cash on Cognos Renewal

We fully understand the desire to preserve cash and find cost savings in these uncertain times. That’s exactly why Lodestar has helped many clients get creative on their renewals. We recommend renewing your IBM Cognos support. Here’s a few ways we have helped clients save money on their renewals.

  1. Are you in the right Cognos licensing mix?
    Every year Lodestar clients get an annual license review where we meet with you and ensure you are in the right licensing mix. IBM changes licensing periodically. It’s like a cell phone plan, if you don’t evaluate if you are on the right plan, you could be paying way too much. If our analysis determines you could save money while getting the functionality you need, we will assist you in getting on the right licensing structure. Check out our blog on this topic. 

  2. Get a two-year quote for renewal.
    Did you know that Lodestar Solutions can provide you with a quote for two years of support and because you are contractually committing to renewing for two years, IBM offers a volume savings?  Because your annual support on Cognos is based on the prior year paid, you would end up saving money even in year 3.  Now this only works if you know you will stay on the IBM platform for two years, but a great way to save money.  Lodestar is happy to provide you a quote and review your licensing.  Just email renewals@lodestarsolutions.com.

  3. Leveraging IBM Global Financing. 
    Just last month Lodestar was able to help a client in a high-risk industry secure a 0% interest financing rate for their renewal from IBM Global Financing (IGF).  The client opted to pay quarterly over the next year, which really helped them with their cash flow challenges.  Lodestar has also helped clients leverage IGF to purchase a two-year IBM Support renewal, thus qualifying for a discount on their support for the second year. Clients have secured 0% on the two-year purchase and opted to pay quarterly over the two-year term. Now that’s like doubling down on savings!  The process to use IGF is quite simple and will not take a lot of work for your organization. Lodestar Solutions can walk you through the process. Click here for more information on IGF. I have heard that interest rates may be going up so, if you have an upcoming renewal, please contact renewals@lodestarsolutions.com.
Leverage IGF for your Cognos Renewal

In summary, we recommend you always renew your IBM Support.  The consequences of not renewing IBM Cognos Support can be very detrimental.  Other systems and software are sending updates regularly and that can break your IBM Software.  Lodestar Solutions is here to help you figure out how you can save money and protect your cash flow on Cognos BI, Planning Analytics (TM1), SPSS, Renewals and other IBM solutions.  But don’t wait, contact us today at renewals@lodestarsolutions.com to learn your options on your renewal, the more time we have the more creative we can be. 

IBM Cognos Support Renewals Consolidated With Other IT Assets?

Should We Consolidate IBM Cognos Support Renewals With Other IT Assets?

Consolidating IBM Cognos Support Renewals with Other IT Assets

August 22, 2019

I pause for a moment and share with him my thoughts and a true client story about an organization that went with an IT asset consolidation firm for their IBM Cognos licenses.   As we parted ways, I realized all IBM Cognos clients should hear this story, so here it is…

Procurement may save you money on Cognos but could expose you to failing an audit.

Many of our larger IBM Cognos clients look to procurement to lead their purchasing decisions. Procurement is often focused on one thing: the best price. But here’s a true story of a client whose procurement team took over negotiating their IBM Cognos licenses and why procurement may save you a little money on your Cognos support renewals but could expose you to failing an IBM audit.

Cognos Client Story

For many years Lodestar Solutions worked with a client we will call ABC Corp to protect the innocent.  Lodestar worked with ABC’s Cognos BI and TM1 teams providing implementation and training services, as well as helping them get the best deal on their purchase of additional licenses and support.  The client grew their license usage every year and then they hit the point where they were no longer in the optimal licensing model. 

So, Lodestar explained their options and helped negotiate a more economical licensing model that addressed their long-term growth. We moved them from an authorized users licensing model to a processor value unit (PVU) licensing model where they paid for server cores instead of users. For more information on this licensing model see our blog - What the Heck is an IBM PVU?

Then, one day ABC’s procurement stepped in and told the BI and TM1 teams they would not be renewing their licenses with Lodestar. They were moving to what they called a consolidator, a company that would handle all ABC’s software renewals for many software brands. The move was intended to save money and was supported by the CFO.  

Risk of Moving to a Consolidator​

When ABC moved all their renewals and IBM licensing purchases to the consolidator, Lodestar warned the client.

“Typically, big consolidators can save a few percentages by pushing paper but are not well versed in IBM licensing changes or configuration recommendations.” 

Lodestar explained that clients that buy IBM Licensing and Cognos support renewals from Lodestar Solutions benefit from receiving a free annual license checkup. In the check up we educate clients on new functionality, discuss supported versions, explain licensing changes and tell them where the landmines may be. We discuss the client’s specific challenges and help them address them.  Clients also get access to our knowledgeable staff throughout the year for licensing questions as well as invitation to our unique workshops.

The Cognos team tried hard to keep Lodestar engaged but procurement was adamant about moving to another vendor for the Cognos support renewals and licenses.  The BI and TM1 teams at ABC stayed engaged with Lodestar for services.

The Audit

About 3 years later, Lodestar identified a licensing change by IBM that we believed would negatively impact ABC and could make them fail an audit. At that time, ABC disclosed that 1 year earlier they had been audited by IBM and that they were way out of compliance and given a $750,000 bill. The Cognos team was terrified that they may fail another audit given Lodestar’s insight on the IBM license change.  The CIO would blow a gasket if they failed again. 

Failed IBM Audit

The cause of their previous failed audit was that they had upgraded their virtual environment and in doing so added more cores and more powerful servers.  If you believe you may be at risk because you upgraded your virtual environment you should contact us for a checkup at Services@lodestarsolutions.com and check out these blogs to assess your risk.

ABC’s consolidator like many paper pushing IBM renewal firms did not know what questions to ask and never did an annual review. So they never advised them that they were over deployed. The result is the client received a very hefty bill from the consolidator/IBM to get compliant.

IBM Licensing Change

When Lodestar identified the changes that IBM was making in the Enterprise Planning Contributor licenses, we reached out to every client we knew that at one time had the older Enterprise Planning product and had migrated to TM1 because they were the clients at risk. (For more information on the Enterprise Planning Contributor changes see IBM’s withdrawal notice and our video on the topic for more information.)

Replacement Program Information

Armed with the new information about the IBM licensing changes that would negatively impact them if they did not adjust some of their licenses, the Cognos team was able to argue that the consolidators may be saving them a little on the annual renewal but it was costing them greatly in the long run. Now, the client’s Cognos team benefits from working with Lodestar on their Cognos Support renewals and benefits from an annual renewal that asks the right questions. 

Moral of the story

Procurement’s job is often to beat up the vendors to save money, but you must ask yourself what the long-term cost is?  Are your Cognos vendors going to go the extra mile for you when there is no loyalty from your procurement team?  Are they going to find resources late on a Friday night before a holiday weekend to help you when your system crashes?

Call to Action:

If you are exploring engaging a firm that claims consolidating your IBM Cognos Support Renewals with other IT assets, do your homework.  How knowledgeable are they on the ever changing IBM licensing rules?  Who will manage your account?  Will they know the functionality of the software and educate you on new releases?  Or will it be someone that just pushes paper?

At Lodestar Solutions, our clients know we go to bat for them.  We are always asking on their behalf is there a better licensing model that will save the client money while addressing their growth?  And proactively reaching out to them when IBM licensing changes occur.  If you are looking for a partner that is committed to your success and saving you money, contact us at Sales@lodestarsolutions.com.  We would be happy to perform an annual IBM Cognos support renewal and license checkup and provide you a competitive quote for your renewal or licensing needs. 813-415-2910.

Why is the quote for IBM Cognos Licenses higher than my Renewal?

IBM Cognos Licenses
August 1, 2019

A Cognos Planning Analytics client recently asked Lodestar Solutions for a quote for a few more licenses.  When their Cognos representative sent them the quote they asked, “Why is the quote for my IBM Cognos licenses higher than my renewal?” Lodestar Solutions get’s this question periodically so we thought we would share the answer with everyone!

Assumption

For the discussion below we are focusing on premise licenses, not cloud or SAAS licensing.  If you are unfamiliar with the difference, please see our previous blog on this topic.  

 If you are uncertain what you own, email Lodestar at Renewals@lodestarsolutions.com and we can help you understand your current licensing.

The Renewal Quote

The renewal quote is just that a quote that covers just the support on the licenses you already purchased.  By subscribing to IBM Cognos Support you are able to log cases, get patches and upgrade to the latest version of the software.  The renewal or support price is always significantly lower than the cost of a new license.  So, if you need to add additional users it will cost you more than the Cognos renewal cost.  Here’s a blog on reducing your IBM support renewal costs​.

You also might like to check out more information on IBM Support. 

The New Cognos User Quote

If you need additional IBM Cognos licenses and you are using on-premise software, you will typically want to buy the “perpetual” IBM Cognos license. The new IBM Cognos license includes the cost of the licenses and it includes 1 year of support for the new Cognos licenses.  Therefore, the cost of buying new IBM Cognos licenses is more expensive than just the renewal or support subscription.  The new Cognos license is technically an asset/capex to the organization whereas the support is typically an operating expense.

Perpetual License

You may be unfamiliar with the term perpetual software license. A perpetual software license authorizes an individual to use a program indefinitely. Typically, software companies, like IBM will charge an annual support cost to get access to patches and upgrades. When you buy a perpetual license it’s an asset to your organization, you own it, even if you don’t pay support in future years. In theory, if for some reason, which we don’t recommend, you decided to not renew your IBM Cognos support on the licenses you own, you would have a legal right to still use the software for as long as you like.  However, you would not have access to any new versions of Cognos or access to log a support ticket.  Hypothetically, if Microsoft gave an update to Excel that broke a connection to Cognos TM1 or BI, you would be out of luck if you did not pay support. Renew support!

For the details of IBM licensing click here.

Conclusion

Now you know the answer to “Why is the quote for Cognos licenses higher than my renewal?”  It’s because new licenses have the license and the renewal costs included.  If you have questions on your specific licenses, reach out to Renewals@lodestarsolutions.com and we are happy to answer your questions or provide you a quote on new licenses.

How an IBM Cognos User Reduced Support Costs by $30,000!

IBM Cognos Licenses
Reduced Support Costs
March 29, 2019

It was a sunny Monday morning and the phone rang, “Heather, it’s Marcus. I'm looking for reduced support costs on our IBM Licensing, can you help? Our Cognos BI and TM1 bill is too high.  As we have discussed we need more Cognos business intelligence licenses, but you have to help me fix these costs.  The renewal went up 10%!” 

Lodestar Solutions was able to help Marcus (not his real name but a real story). Today I’ll share how we helped an IBM Cognos and TM1 User achieve his goal of reduced support costs saving them $30,000 on their annual support costs. With a little creative positioning and with a good partner that understands licensing and renewals you can too.

THE SITUATION:

Additional Licenses: Marcus needed additional Cognos Analytics (BI) licenses.  We had been working on selling growth of their Data and Analytics initiatives for quite some time.  We had created an analytic roadmap that started with stabilizing and improving their environment to provide better performance.  The analytics roadmap included growing and upgrading their Cognos TM1 which was going unsupported in September 2019. (More information from IBM on Cognos TM1 Support).  It also included leveraging Planning Analytics’ (TM1) new functionality and then moving to predictive and prescriptive analytics.  But Marcus knew his executives would not approve the phases if the subscription and support, also called renewal costs, were not controlled.

WHY A 10% INCREASE ON SUPPORT

Many IBM Cognos clients experience a 10% uplift each year on their support renewal bill, which seems outrageous.  That is until you understand the logic of IBM Support.  Clients that experience a 10% increase actually are getting a deal.  IBM support is based on your discounted purchase prices, not the list price like other software.  So, if you negotiated a good deal on your software purchase you will continue to see saving on support in the future, but they will increase it about 10% until you hit list price. At the time your IBM support is at list you will typically see only a 3% increase.  More information on IBM support increases https://lodestarsolutions.com/why-did-my-ibm-cognos-support-renewal-rates-increase-so-much/

THE POWER OF AN IBM SOFTWARE PURCHASE

In Marcus’ case the need for new licenses aligned with his support renewal bill.  This is a key point!  If the client just wanted IBM to reduce the bill, it probably would not have happened.  But when the client has a potential purchase of additional licenses, he now has leverage and can use this to negotiate his renewal.  It also helped that it was the end of a quarter for IBM, which is a great time to buy software.  In order to use a purchase as leverage you do typically need a substantial purchase of additional IBM Analytics products, over six-figures.

3 WAYS TO SAVE ON IBM COGNOS SUPPORT

Working with Marcus we presented three alternatives that could help reduce his annual support costs.

1. Prepay -

IBM Analytic clients that want to reduce their increase on support can prepay future years support.  Sorry, the year that is due is not considered a prepay.  Typically, I see clients that will prepay 2 or 3 years of support to reduce the increase percentage for the out years. This can cause a cash flow challenge so some clients will us IBM Global Financing to pay the out years of IBM Support, especially if IBM is offering an interest rate that’s lower than the uplift. For more information on IBM Global Financing check out https://www.ibm.com/financing.

2. Not to Exceed with a Commitment - 

Another option is to request a Not to Exceed addendum with a legal commitment. Basically, when negotiating a substantial purchase of additional IBM Cognos Analytics licenses you can include in the negotiation that you want an addendum that caps the percentage that IBM will uplift the support.  Typically, IBM will only go out 2-3 years, but it can save you a lot of money.  The secret to getting the increase percentage to the lowest possible rate, you would need to commit to purchasing support for the years covered under the agreement. Yes, this is a legal binding document.

3. Not to Exceed - 

If you feel uncomfortable signing a document that legally commits you to purchasing support, another option would be a Not to Exceed Addendum that is more like an option than a commitment.  Typically, IBM Support will not give you as low of an uplift as they would with a commitment but it’s a good option.  Additional information on ​Not to Exceed Provisions.

Watch Your Language

If you are working with a partner like Lodestar Solutions, they will make sure you have the right language in the addendum.  Here’s the trick, IBM has a few flavors of a Not to Exceed provision and you want to make sure you know what you are getting yourself into. 

  • Partner Friendly Language: Make sure the addendum has partner friendly language and does not restrict you from purchasing future support only from IBM.  If your partner is helping you, you should support them don’t you think?
  • Flexible Language: If you think you might want to make changes to your licenses like upgrades or moving to flex points during the term of the addendum you want to have a contract that can be modified.

Back to our story.  Marcus, with Lodestar's help decided the best route for his organization was to sign a flexible not to exceed provision that committed them to purchasing future support, but they could still purchase it from Lodestar Solutions.  After careful negotiations we secured an uplift rate that was significantly lower than the 10% that was anticipated, saving them on average over $30,000 a year over the term of the addendum.

So, that’s how an IBM Cognos Analytics user reduced support costs and saved $30,000. But, don’t go it alone!  You don’t have to.  There is uniqueness in every deal.  Lodestar Solutions takes prides in understanding the IBM Analytics Licensing, even the old licensing and helping you save money.  If you want help reviewing your IBM Support Renewals and seeing how we can help you save significantly on your future support renewals, please contact us at Sales@lodestarsolutions.com

Insert Call to Action

Don’t Upgrade IBM TM1! Move to the Cloud!

Reduced Support Costs
Upgrade IBM TM1
April 4, 2019

Are you an IBM Cognos Planning Analytics also referred to as Cognos TM1 client?  Did you know that TM1 version 10.2.2 is no longer supported after September 2019. (See Lifecycle of TM1 https://www-01.ibm.com/software/support/lifecycleapp/PLCDetail.wss?synkey=W204762F30868K79-K079999J59975R93-U084379N88437X84) Therefore, your choices are to:

  • Upgrade which is time consuming and may require technical consultants
  • Go unsupported and risk Microsoft sending you an update that breaks connection like to Excl
  • Move to IBM’s SaaS version of Planning Analytics in the cloud
  • For many clients Lodestar Solutions is now saying, ”Don’t Upgrade IBM TM1! Move to the Cloud!”

    LODESTAR SOLUTIONS NOW RECOMMENDS IBM’s ANALYTIC CLOUD /SAAS OFFERINGS

    If you have worked with Lodestar Solutions over the years you heard us caution clients against the cloud, because we didn’t think the cloud was a viable, and cost-effective solution for our on-premise TM1 and Cognos BI clients.  Well things change and IBM now has a SaaS offering that should be explored by on-premise clients. 

    WHAT’S CHANGED IN IBM CLOUD OFFERING

    Wondering why Lodestar Solutions has changed their mind?  IBM has drastically changed their SaaS cloud offering for Cognos Planning Analytics (TM1) and Cognos Analytics (BI).  They changed:

  • The contract terms for the clients.
  • The contracts themselves are available all externally here:
    http://www-03.ibm.com/software/sla/sladb.nsf/sla/sd
  • The most important changes were done at the Cloud Service Agreement here:
    https://www.ibm.com/support/customer/csol/contractexplorer/cloud/csa/us-en/9
  • And the General Terms for Cloud Services here:
    http://www-03.ibm.com/software/sla/sladb.nsf/sla/tou-gen-terms
  • Their pricing models.
  • The software itself.  Now TM1 and BI clouds can play nice together.
  • CLIENT SITUATION

    A long time TM1 client called Lodestar about a month ago asking about IBM’s cloud offering.  They had a new Director of IT and he wants SaaS.  This client had a small deployment of TM1 but knew they needed to upgrade to the latest version, or they would not be supported by IBM come September 2019.  The IT director did not want to pay to have consultants upgrade the system.  Meanwhile the finance team desperately wanted the new functionality of Cognos Planning Analytics including the powerful dashboarding capabilities of Workspace.  For this client to get Workspace functionality they would need to invest in more licensing but did not have the budget for IBM licensing.

    THE SOLUTION

    Lodestar Solutions, with the help of the IBM representative, was able to structure a purchase of the IBM Cloud offering for Planning Analytics so that the cost to the client was slightly higher than the renewal.  But the benefits for the client by moving to IBM’s cloud were huge! 

  • They did not have to upgrade their on-premise TM1 because IBM handles updates, back-ups.. in the cloud (SaaS) for Planning Analytics.
  • They now have the rights to use Cognos Planning Analytics Workspace to create dashboard on TM1 data.
  • No Audits by IBM to worry about because IBM monitors the cloud and if you set up more users than you have rights to, you are billed for the overage at a higher rate. https://lodestarsolutions.com/what-to-know-before-ibm-audits-your-ibm-cognos-analytics-and-planning-analytics-licenses/
  • No Processor Value Unit (PVU) compliance issues. (What is a PVU https://lodestarsolutions.com/how-to-calculate-your-ibm-pvu-rating/)
  • No ILMT to install to monitor your usage. (More information on ILMT https://lodestarsolutions.com/cognos-virtual-environment-needs-ilmt-tool/)
  • A lower annual cost increase than they had experience with on-premise support renewal because they negotiated a multi-year subscription
  • RECOMMENDATIONS

    A couple secrets to getting the best deal on moving to IBM’s SaaS offering

  • Time the purchase so you have time to test before support expires on your on-premise version
  • Consider signing at least a two-year deal which is billed annually to get the best rate
  • Consider using IBM Global financing for the purchase.  They sometimes have promotions for qualified clients at a 0% interest rate.  Who doesn’t love free money? https://www.ibm.com/financing
  • Contact Lodestar Solutions to help you determine if IBM SaaS offerings for Cognos Analytic BI and Cognos Planning Analytics (TM1) is a good fit for you.  Sales@lodestarsolutions.com
  • So, are you ready to have your system upgraded?  Ready to use the amazing functionality of workspace? Let Lodestar Solutions help in in the process.  From negotiating a great subscription to training you on the new functionality, we have you covered.  Save time and money.  Don’t Upgrade IBM TM1! Move to the Cloud!  Don’t wait until your renewal to discuss your options, contact us today 813-415-2910.

    Is the IBM ILMT tool SOX Compliant when used with Cognos?

    2/11/19
    IBM ILMT tool SOX

    Recently, a client asked, “ Is the ILMT tool SOX compliant (Sarbanes Oxley) when used with IBM Cognos?” 

    So, I went to consult my top advisor, Google.  For the first time in years my top advisor let me down. Such a simple question, and nothing.  This caused me to do what I do best, ask my network and share the results.

    Lodestar Solutions is on a mission to educate clients on the rules around the IBM License Metric Tool (ILMT).  This is the tool IBM mandates clients to use when they want to opt for the IBM Virtualization Capacity licensing as documented in the Passport Advantage Agreement related section. https://www.ibm.com/software/passportadvantage/ibmlicensemetrictool.html 

    Basically, the ILMT tool monitors whether you are allocating resources correctly based on your IBM licensing when you virtualize your environment.  The main license metric for IBM Virtualization Capacity is Processor Value Unit (PVU) and the ILMT’s main purpose is to measure the high-water mark of PVUs by applicable product within the managed environment. The high-water mark is measured on a quarterly basis and represents the required PVU license requirement customers will need to have license entitlements for the used IBM Virtualization Capacity. 

    ILMT is not optional to install when it comes to IBM Virtualization Capacity and related high-water mark PVU counting. It is mandatory (few exceptions apply). https://www.ibm.com/software/passportadvantage/subcapfaqtcs.html

    Before I get into the details of if the ILMT tool is SOX (Sarbanes Oxley) compliant when used with IBM Cognos, lets cover the basics. Here are some blogs you may want to check out if you are unfamiliar with the ILMT tool and not sure if you need it installed or are unfamiliar with SOX.

    ILMT
    SOX

    definition of SOX Compliance. In 2002, the United States Congress passed the Sarbanes-Oxley Act (SOX) to protect shareholders and the general public from accounting errors and fraudulent practices in enterprises, and to improve the accuracy of corporate disclosures.

    Why Ask if the IBM ILMT is SOX Compliant when used with Cognos?

    If you have financial or accounting data in IBM Cognos Analytics (BI) or Cognos Planning Analytics (Tm1) and you are a publicly traded company, you should care because any company or individual who administers the systems related to or relevant to financial and accounting data are regulated under SOX. 

    For more information check out this blog on, “What does your IT Team need to know about the Sarbanes Oxley Act?”

    https://www.securis.com/clients/data-destruction-it-recycling-healthcare/what-does-your-it-team-need-to-know-about-the-sarbanes-oxley-act/

    Is IBM’s ILMT tool Sox Complaint?

    After bouncing around IBM for a while I was introduced to the ILMT Senior Offering Manager and he was kind enough to provide the following email to our client. (Provided February 2019)

    I am the Offering Manager of ILMT and I have been helping Lodestar Solutions to provide you an official statement about ILMT in relationship of SOX Compliance and assurance that ILMT is not accessing personal data or financial information.

    The ILMT tool’s main purpose is to: 
    - Identify IBM products that are deployed on a computer server (either virtual or physical) 
    - Gather the Virtualization Capacity (virtual processor cores) that is available to the Physical and/or Virtual Server where the IBM products are deployed and perform the related PVU license counting 
    - For those IBM products that have further implemented the generation of Software License Metric Tags, ILMT will also collect the related tag content and visualize it in referenced ILMT reports

    All of IBM products running on distributed platforms are provided with an ISO 19770-2 software identification tag. This is an xml file that includes info about the IBM product component. 
    ILMT performs a file system scan and collects all found ISO 19770-2 xml files that are then mapped to the IBM SW Catalog provided with ILMT to normalize on which the IBM product is deployed. 

    As to the hardware info, ILMT will collect information about the number of activated processor cores at the HyperVisor host as well as Virtual CPUs assigned to the hosted VMs/LPARs. 

    The BigFix platform that ILMT uses for its processing is gathering additional hardware information related to the computers where the ILMT/BigFix agent runs on (Physical or Virtual servers). This additional information is related to IT configuration attributes such as IP, Hostnames, memory configuration and more. 

    As part of the IT configuration attributes of the managed computers the currently logged on user accounts are being gathered too. 

    ILMT does not perform any access to any financial data or personal data stored in IBM Cognos Planning Analytics (TM1), IBM Cognos Analytics (BI) or on the virtual or physical server where IBM Cognos TM1 or any other IBM product could be deployed. 

    I hope the above clarifies.

    Best Regards, 

    ILMT Senior Offering Manager 

    There you have it!  Asked, “Is the IBM ILMT SOX Compliant when used with Cognos?”  and answered!  

    If you have questions on your licensing and want to discuss whether you need to have the ILMT tool installed or if you need assistance installing, reach out to us at Services@lodestarsolutions.com. Or call us at 813-415-2910.

    ILMT Tool Questions and Answers

    2/4/2019 - Written by Heather L. Cole, President of Lodestar Solutions
    ILMT Tool

    Why have I never heard about the IBM ILMT Tool for Cognos BI or TM1?

    You have been working with Cognos for years.  Recently a Lodestar Solutions team member reached out to you and said, “I am concerned that you may have an IBM compliance issue and would fail an audit.”  You then learn that maybe you should have had the IBM Licensing Monitoring Tool (ILMT) installed. But you are wondering, “Why have I never heard about the IBM ILMT Tool for Cognos BI or TM1?”

    You are not alone! Many clients call me saying they found my blogs on licensing and are confused. Today I’ll address why you have never heard about the IBM ILMT Tool for Cognos BI or Cognos Planning Analytics, TM1 and what steps you should take before you get audited. 

    Am I really at risk?  I am not using more PVU’s than I have licensing for, what will IBM do if I am audited and don’t have the ILMT installed? 

    They could determine that you are non-complaint and fail the audit even if you aren’t using more PVU’s then you have, because the sub-capacity agreement states if you don’t install it, IBM can assume you are using the full capacity of the servers. You could be forced to pay for PVU’s to cover the entire server.  For example, you have 8 cores on your virtualized server and allocate 4 cores to Planning Analytics (TM1).  The server is rated 70 PVU’s per core.  Even though you have only allocated 4 cores * 70 PVUs per cores so 280 PVUs to TM1. IBM could charge you for another 280 cores if you don’t have the ILMT tool installed, because the server could max out to 8 cores.   Even if you only allocated 4 cores, you could fail the audit just for not having the ILMT tool installed. 

    Who needs to install the ILMT for Cognos Analytics (BI) and/or Cognos Planning Analytics?  

    All clients that have Processor Value Unit (PVU) licensing.  This includes most Enterprise Planning Analytic/TM1 users and larger Cognos BI clients that have virtualized their environment must install the ILMT tool with a few exceptions.  

    Not sure what a PVU is?  

    Check out our previous blog, How to Calculate Your IBM PVU Rating

    What is the ILMT Tool?  

    IBM® License Metric Tool (ILMT) helps IBM Passport Advantage® (PA) customers determine their full and sub-capacity processor value units (PVU) licensing requirements. It helps calculate the number of PVUs available to installed Passport Advantage PVU-based software, including supported virtualized servers. Passport Advantage and Passport Advantage Express customers can order this tool at no charge by selecting the IBM License Metric Tool, part number D561HLL. 

    How did I miss the ILMT tool? 

    The ILMT is NOT provided as part of the standard download with the software, as a client you must order this separately at no cost. Clients are only informed of the ILMT tool requirements if they read the fine print of the sub capacity agreement or someone explains how important it is.  If you are an older TM1 or Cognos BI client, this was amended to your agreement in July 2011. 

    Let’s be real, most IT professionals responsible for installing and maintaining the software do NOT read the fine print of IBM contracts, their lawyers do.  Lawyers would have no clue that the IT person does not know about the ILMT tools because logic would say it should be part of the install package. 

    For your reading pleasure here’s the link to the Sub Capacity Licensing Agreement.

    You might want to check out IBM’s FAQ on Subcapacity agreement for more information. 

    This is such a big deal, IBM has a forum for the ILMT. Click here to check it out!

    How Do I Order the ILMT Tool From IBM?

    What are the exceptions?  Do I really need to install this? 

    There are some exceptions such as if a client is less than 1000 employees and contractors, they are not required to install it.  But do you really know how many contractors you have?  And how do you count a contractor?  Is it all the contractor’s employees? (IBM we would love to hear from you on this).  

    For more details on exceptions see our previous blog.

    What does it take to install the ILMT Tool? 

    It’s not as easy as it should be in my opinion. The ILMT tool costs about 30K to have a partner like Lodestar Solutions install it. I am not sure what IBM charges, but speculate it’s higher.  It’s important to know, the ILMT tool requires a separate server too.

    Why didn’t an IBM Sales Rep or Partner tell me about this?  

    If you have been reading my blogs, you will see I have been trying to get the word out! But candidly, IBM Sales Reps and Partners do not tell clients about the ILMT tool or associated costs in the sales process, as most have no clue what it is or why it’s important. You need to be an educated consumer! 

    My Soap Box 

    Here’s where I know I am going to get in trouble!  But, sometimes you must break the rules to make things better, to instigate change! 

    In my opinion, IBM is setting their IBM Cognos Planning Analytics and Cognos Analytics clients that are on PVU licensing up for failure!  The current process is broken.  As an attorney, I feel IBM fails to adequately disclose or make it easy for clients to adhere to the terms of a somewhat confusing contract. IBM you are better than this!  IBM auditors can penalize clients that are not intentionally stealing licensing, but those that simply failed to install the ILMT monitoring tool.  

    One client that did not install the ILMT, and was not using too many PVUS was told by the auditors, that IBM was going to charge them over $78,000 to quote “settle” the audit but they would allow the client to apply the payment to purchasing other IBM products not related to the audit. However, they were not allowed to purchase the additional licenses from a partner. They were forced to buy direct from IBM. This confuses me. If a client, “failed” the audit shouldn’t they be required to purchase the licenses they were out of compliance on?  But since in this situation they were only out of compliance with the ILMT which is free and not any other licenses, IBM said they could buy other software. Luckily for the client they were growing their BI footprint and could buy BI licenses. Not so lucky for the partner they were working with in the process because IBM would not allow them to buy from the partner helping them succeed at business intelligence.

    Next Steps: 

    Contact us at Services@Lodestarsolutions.com and we can walk you through your specific situation.  We will also provide you with our document on how to calculate your PVUs.  We are here to help and show you a better way! 

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