We know from experience that finding information can be difficult while trying to navigate on IBM’s website. However, IBM Support is trying to make that easier. Whether you are new to managing your IBM Business Analytics products or just need a refresher, I suggest that you participate in one of their upcoming webinars to better manage your account. I would also like to remind you to make sure that you keep you company contacts current in your IBM profile. Outdated contacts can delay support requests, especially if they have left the company.
These IBM support presentations are 30 minutes, followed by Q & A, and will focus on one of three subjects:
• Gaining and Managing Access to Your Software – including managing contacts, roles, responsibilities – Passport Advantage Online
• Getting IBM Support – including getting help on demand – SR tool, Support Portal, Notifications
• Gaining and Managing Access to IBM SPSS License keys – live demo
Lodestar Solutions also recommends that you check out these links for additional information.
Getting started with IBM Support
VIDEO: Honey, have you seen my keys? (Related to SPSS)