Unlocking the Full Potential of IBM Subscription and Support for Cognos and Planning Analytics: X, Y, and Z Parts Explained

IBM Support has recently introduced exciting changes to their extended support offerings for IBM Cognos and Planning Analytics
IBM Support has recently introduced exciting changes to their extended support offerings for IBM Cognos and Planning Analytics
Written by Christina Vandeveer, July 26th, 2023

IBM Support has recently introduced exciting changes to their extended support offerings for IBM Cognos and Planning Analytics, going above and beyond the usual IBM Subscription and Support (S&S) renewal. In this blog, we will explore the three main IBM Subscription and Support Updates (X, Y, and Z Parts) and how they can benefit your business. Before delving into the updates, let's first understand the importance of your standard IBM Cognos and Planning Analytics S&S and what it includes.

The Value of IBM Standard Subscription and Support (S&S):

Before exploring the updates, let's take a closer look at what your IBM S&S entails. This comprehensive chart will outline the details of what you're paying for, ensuring you understand its significance.

IBM Base Subscription and Support

IBM Extended Support (X Parts):

IBM's Extended Support has been revamped to offer clients support after the standard support period ends for their program version or release. The updated X Parts include:

  • Standardized support life cycle with four years of support after the EOS date.
  • Access to usage and existing published fixes.
  • First-year coverage for new critical fixes.
  • Additional time for clients to migrate to a newer supported version of the product.

IBM Sustained Support (Y Parts):

The all-new Sustained Support Offering provides clients with continued support when no new versions or releases are available for a program. Key features of Y Parts include:

  • Standardized support life cycle with up to 5 years of post-EOS support for End of Market products.
  • Access to usage and existing published fixes.
  • Possibility of new critical fixes with the acquisition of Extended Support.

IBM Advanced Support (Z Parts):

Introducing the premium support model, Advanced Support, which enhances your active IBM support subscription with the following perks:

  • Higher case prioritization for critical issues.
  • Faster response time objectives.
  • Lead Technical Support Focal for personalized assistance.

For busy professionals with deadlines and CFOs to answer to, waiting for support is not an option. IBM's Advanced Support is designed to help you manage your critical workload efficiently, available for both SaaS and On-premise licensing.

Find out more about IBM's Advanced Support Offering

Conclusion

The new IBM Subscription and Support Upgrades (X, Y, and Z Parts) offer a host of benefits for Cognos and Planning Analytics clients, to help you make the most of your IBM products. At Lodestar, we're here to guide you through these options and find the best fit for your business. When the time comes to renew or upgrade your Cognos and Planning Analytics licenses, don't fret; we've got you covered. Contact us at renewals@lodestarsolutions.com, and we'll explore the perfect solution for your needs.

Why is the quote for IBM Cognos Licenses higher than my Renewal?

IBM Cognos Licenses
August 1, 2019

A Cognos Planning Analytics client recently asked Lodestar Solutions for a quote for a few more licenses.  When their Cognos representative sent them the quote they asked, “Why is the quote for my IBM Cognos licenses higher than my renewal?” Lodestar Solutions get’s this question periodically so we thought we would share the answer with everyone!

Assumption

For the discussion below we are focusing on premise licenses, not cloud or SAAS licensing.  If you are unfamiliar with the difference, please see our previous blog on this topic.  

 If you are uncertain what you own, email Lodestar at Renewals@lodestarsolutions.com and we can help you understand your current licensing.

The Renewal Quote

The renewal quote is just that a quote that covers just the support on the licenses you already purchased.  By subscribing to IBM Cognos Support you are able to log cases, get patches and upgrade to the latest version of the software.  The renewal or support price is always significantly lower than the cost of a new license.  So, if you need to add additional users it will cost you more than the Cognos renewal cost.  Here’s a blog on reducing your IBM support renewal costs​.

You also might like to check out more information on IBM Support. 

The New Cognos User Quote

If you need additional IBM Cognos licenses and you are using on-premise software, you will typically want to buy the “perpetual” IBM Cognos license. The new IBM Cognos license includes the cost of the licenses and it includes 1 year of support for the new Cognos licenses.  Therefore, the cost of buying new IBM Cognos licenses is more expensive than just the renewal or support subscription.  The new Cognos license is technically an asset/capex to the organization whereas the support is typically an operating expense.

Perpetual License

You may be unfamiliar with the term perpetual software license. A perpetual software license authorizes an individual to use a program indefinitely. Typically, software companies, like IBM will charge an annual support cost to get access to patches and upgrades. When you buy a perpetual license it’s an asset to your organization, you own it, even if you don’t pay support in future years. In theory, if for some reason, which we don’t recommend, you decided to not renew your IBM Cognos support on the licenses you own, you would have a legal right to still use the software for as long as you like.  However, you would not have access to any new versions of Cognos or access to log a support ticket.  Hypothetically, if Microsoft gave an update to Excel that broke a connection to Cognos TM1 or BI, you would be out of luck if you did not pay support. Renew support!

For the details of IBM licensing click here.

Conclusion

Now you know the answer to “Why is the quote for Cognos licenses higher than my renewal?”  It’s because new licenses have the license and the renewal costs included.  If you have questions on your specific licenses, reach out to Renewals@lodestarsolutions.com and we are happy to answer your questions or provide you a quote on new licenses.

Who Doesn’t Like Top Notch Service? Call Lodestar’s Concierge Service For The Best!

5/18/2017
concierge service

Concierge Service? Sign me up!

Do you find yourself running into Cognos road blocks from time to time? Maybe you just need a quick answer to an easy fix? Could it be that you have a simple question that you don't want to have to call IBM Support for? Well then you have come to the right place! Lodestar Solutions is excited to announce their new Concierge Service offering! If you are a new client or a new support renewal at Lodestar you may qualify for this amazing service. Now you are probably wondering how do I qualify for this service? You'll just have to keep on reading...

To qualify for our Concierge Service you must be one of the following:

  1. A net new Cognos customer for Lodestar Solutions
  2. A net new renewal client for Lodestar Solutions

If you are either one of the above please contact sales@lodestarsolutions.com. If you are a current Cognos shop we'll give you a comprehensive one hour What The Heck Do I Own session to learn more about your software investment and our Concierge offering. We can offer discounts from IBM pricing on your next Cognos support renewal bill. Trust me, you won't want to miss out on this amazing opportunity! 

Lodestar Solutions will quickly become a trusted advisor in your free one hour What The Heck Do I Own session. In this one hour session, Lodestar's Sales Team will take you through a thorough software entitlement review. This review will help to make sure your company is licensed properly, determine if any licenses can be dropped, or if you need to add additional user counts. 

After all, who doesn't like impeccable service at all times? Lodestar's Concierge Service will make your life easier by knowing that we are only an email or phone call away with an answer to your Cognos question. Don't miss out on this exciting opportunity, email us at services@lodestarsolutions.com

If you haven't gotten the opportunity to check out our Cognos Clubs please follow the link below. Our Cognos Clubs are packed full of videos and various things you may not have already known about! 

Always remember, what are the costs associated with bad service? Come to us for best in class Cognos service. We look forward to working with you and your company! ​




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