Persuading Your Executives to Adopt Analytic Solutions: Applying Pre-Suasion Principles

Persuading Your Executives to Adopt Analytic Solutions_Applying Pre Suasion Principles
Persuading Your Executives to Adopt Analytic Solutions_Applying Pre Suasion Principles
Written by Heather L. Cole, April 27th, 2023

In today's rapidly evolving business environment, the use of analytic solutions has become increasingly crucial for companies to gain a competitive edge and make data-driven decisions.  However, many companies face a significant challenge when it comes to the adoption of these solutions, as executives may not fully understand their value or be resistant to change.  As an analytic professional, it is essential to be persuasive and influential in your approach to gain the necessary support from your executives.

One approach that can help persuade your executives to adopt Analytic Solutions is applying Pre-Suasion Principles, as outlined in Dr. Robert Cialdini's book "Pre-Suasion: A Revolutionary Way to Influence and Persuade."  I have read this book many times, and believe it’s a MUST read book for all analytic professionals that want their voice heard!

In this blog, we will explore how analytic professionals can use the principles of Pre-Suasion to persuade executives to adopt analytic solutions.

Principle 1: Unity

The principle of unity emphasizes the importance of finding common ground and establishing a sense of shared identity with the person you are trying to persuade.  To apply this principle, it is crucial to understand the goals and objectives of your organization and present the benefits of analytic solutions in a way that aligns with those goals.  By highlighting the shared objectives, you can create a sense of unity and build a stronger connection with executives.

Principle 2: Similarity

The principle of similarity suggests that people are more likely to be persuaded by those whom they perceive to be similar to themselves.  As an analytic professional, you can use this principle by emphasizing your shared expertise and knowledge with the executives.  By demonstrating your understanding of the business and industry, you can build trust and establish a rapport with executives, making it easier to persuade them.

Principle 3: Familiarity

The principle of familiarity can be very effective in persuading executives.  This principle suggests that people are more likely to be persuaded by things they are familiar with.  As such, analytic professionals can leverage this principle by using case studies and success stories of companies similar to theirs that have successfully implemented analytic solutions.  By demonstrating how other companies in their industry have successfully implemented analytic solutions and the positive outcomes they have achieved, analytic professionals can build confidence in the decision to adopt these solutions.  If you are an IBM Analytics client, the IBM website has a number of customer videos and case studies.  Go to this link and scroll near the bottom.   Knowing how others in your industry have used analytic solutions like IBM Planning Analytics can help executives better understand the potential benefits of analytic solutions, as well as the challenges they may face during the adoption process.

Principle 4: Liking

The principle of liking is another important principle that analytic professionals should keep in mind when trying to persuade their executives.  This principle suggests that people are more likely to be persuaded by those they like and trust.  To apply this principle, analytic professionals should focus on building a positive relationship with executives based on trust, respect, and honesty.   The best way to build trust is start by adding a lot of value!  Here’s a link to our blog, Learn the Secrets to Massively Increase the Perceived Value of Analytics. 

By establishing a strong relationship with executives, analytic professionals can create a positive perception of themselves and their solutions, making it easier to persuade them to adopt analytic solutions.  It's also essential that they take the time to listen to executives and understand their concerns and objectives.  By doing so, analytic professionals can tailor their approach to better align with the executives' priorities and concerns.

Principle 5: Authority

The principle of authority suggests that people are more likely to be persuaded by those they perceive as credible and knowledgeable in the subject matter.  This is where analytic professionals can leverage their expertise and experience in the analytics field.  By demonstrating their authority on the subject matter, analytic professionals can build credibility and persuade executives to adopt analytic solutions.  They can also emphasize the potential competitive advantage that can be gained by adopting analytic solutions, helping to create a sense of urgency.

Principle 6: Scarcity

I believe the most important principle for analytic professionals is the principle of scarcity.  Scarcity suggests that people are more likely to desire something that is perceived to be scarce or limited.  Analytic professionals can use this principle by highlighting the potential competitive advantage that can be gained by adopting analytic solutions.  By emphasizing the scarcity of businesses that have successfully implemented analytic solutions, analytic professionals can create a sense of urgency and persuade executives to adopt analytic solutions.

Conclusion:

In conclusion, analytic professionals can use the principles of pre-suasion to effectively persuade executives to adopt analytic solutions.  By leveraging the principles of unity, similarity, familiarity, liking, authority, and scarcity, they can build a strong relationship with executives, establish credibility and expertise, and create a sense of urgency around the adoption of analytic solutions.  It's essential to understand the goals and objectives of the organization, present the benefits of analytic solutions in a way that aligns with those goals, and demonstrate their expertise and experience in the analytics field.

Adopting analytic solutions can be a challenging process, and it's essential to have the right skills and strategies to navigate these challenges successfully.  If you want to learn more about how to effectively persuade your executives, attend Lodestar Solutions' Analytic Leadership Mini-Workshop on Thursday, May 18, 2023, at 10-1:30am Eastern.   REGISTER HERE.  Or scan the code below. 

Analytic Leadership Workshop 2023

This workshop will provide you with the tools and strategies you need to become a more persuasive and influential analytic leader.  For additional events and dates go to www.lodestarsolutions.com/events.

Register now to secure your spot for the May 18th event!

Using ChatGPT as an Analytic Professional to Become More Persuasive.

ChatGPT
ChatGPT
Written by Heather L. Cole, March 9th, 2023

I recently received what I felt was a curt email from our main supplier.  You know one of those emails when you read it you are like WOW did she really just send that to a customer.  At first, I thought I maybe was overreacting.  So, I decided to see what Christina on our team thought of it.  Christina is our super sweet, very customer focused, and solutions oriented renewal specialist.  She always sees the good in people.   Seconds later my phone chimed.  It was a message from Christina, “Wow… Interesting response from the rep…”

If you follow me at all you know I am all about learning and teaching people how to be more influential and persuasive because I believe if we all worked on these soft skills, analytics and data driven movements would be more pervasive.  linkedin.com/in/heatherlcole  Yes, I believe it’s our analytic minds blocking analytics, but more on that later.

I decided to try a little experiment, could ChatGPT help people become more persuasive and influential in email?  My hypothesis is that when we have bad news, or want someone to see our side of the situation, maybe AI could help.  I asked ChatGPT to take the original email from the rep and rewrite it to be more persuasive and customer focused. 

ORIGINAL EMAIL:
"Again, we can't do split bids for this renewal. What you do on your own paper, is up to you."

ChatGPT Version:

Dear [Customer],

I hope this email finds you well. Thank you for considering us for your renewal needs.

After careful consideration, we regret to inform you that we are unable to offer split bids for this renewal. However, we are committed to providing you with the best possible service and ensuring that you have all the information you need to make an informed decision.

We understand that flexibility is important to you, and we want to help you in any way we can. While we are unable to offer split bids, we encourage you to explore your options and make the decision that is best for you. Our team is always available to answer any questions you may have and provide guidance throughout the renewal process.

Thank you again for considering us as your partner. We value your business and look forward to serving you in the future.

Best regards,

Wow!  What a difference.  If I had received ChatGPT’s version I would not have felt compelled to personally send an email to the sender asking if she intended to be curt.  You see, sometimes we get stressed at work and well we get short, snarky, and curt.  We all do it.  But if we want to succeed at work and life in general, we need to STOP, pause, and read our email as if we were the recipient.  Then ask yourself how I would feel after receiving this email.

ChatGPT and Our Analytic Minds

I believe our highly trained analytic minds often get in our way.  We spend all our time looking at facts and data and forget that most of the world makes decisions based on emotion.  This has been a big hurdle for me personally as I am not what I would call a warm fuzzy person.  It’s taken years of practice and developing my still underdeveloped skills of adding what I call “sugar” to an email.

Maybe AI can help us all communicate a little better.  If we improve our emails by adding a little “sugar” we can improve our working relationships.  To help you improve your emails check out this blog I wrote years ago, How to Write a Powerful Email that gets Rapid Results.

Another interesting resource is, 12 Common Work Email Mistakes. 

I believe we all can benefit from remembering the insightful words of Maya Angelou when she said,

“I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”

Maya Angelou Quote

Now it’s your turn.

Find an email you sent yesterday where you had to share bad news or try to persuade someone to do something.  Then log on to ChatGPT  and ask it to rewrite your email to be more persuasive and customer focused.  You will be amazed what it generates in seconds.

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